Refund policy

Please contact me if you have any problems with your order. If you have received a damaged item, please call us immediately at (717) 200-1213, or email us at jk@impactracks.com so we can rectify the issue. If you wish to return the item purchased, then please contact us within 7 days of receipt, based on FedEx tracking. Returns must be kept in original packaging. We will give you return authorization. Buyer is responsible for all return costs, including freight and packing. There is a 20% restocking fee for returned items (not damaged in shipping) The item must be return in the same condition as it was received. Once you receive return authorization, please ship, with tracking, your return item(s) to:

Impact Racks
12 Wheatland Drive
Mechanicsburg, PA 17050

Please allow up to 7 days for processing once we receive your return from the carrier. You will receive an email confirmation that your return has been accepted along with your refund. You will be credited back the amount of the returned item you originally paid.

Thank you! We appreciate your business.